Getting help
Raising something with us and following it.
Updated 14 Oct 2026
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What you need to know
Ask Shog
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Contact support
- Raising a ticket
- Ticket Support in the account menu. Describe what happened in as much detail as you can.
- Following it
- Every ticket shows its state and the whole exchange, so nothing is lost in an inbox.
- When we answer
- Within one to two working days, UAE hours, Sunday to Thursday.
- Attachments
- Screenshots and files can go on the ticket and usually get to an answer faster.
The page address and what you expected to happen are the two things that shorten a ticket most.