When something goes wrong
The handful of things that stop people, and what to do about each.
Updated 28 Oct 2026
On this page
The usual ones
- The email never arrived
- Look in the junk folder first. If it is not there, ask whoever arranged your training to send it again.
- The link says it has expired
- Links last ninety days, and only the newest one works. Ask for a new one.
- The code will not work
- Each code is short-lived and only the latest one counts. Ask for a fresh code rather than retyping an old one.
- The camera will not open
- Sign the short declaration offered on the same screen instead.
Who can help
Start with whoever arranged your training, usually someone in human resources or compliance at your own company. They can resend a link, grant another attempt at the assessment, and see where you got to.
Your training is arranged by your employer, so they hold the record and they are the ones who can change it. We cannot enrol you or reset an attempt on our own.