CLARITY, IN WRITING
Site policies
Your guide to the agreements, responsibilities and safeguards behind the platform.
Terms
- Terms of UseThe agreement between your organisation and Shog Consulting (FZC) for using the platform.2026-09-09
- Subscription and Billing TermsSeats and own-course plans, VAT, additional certificates and top-ups, payment failure, cancellation, and what happens to certificates when a subscription ends.2026-10-05
- Support and Response TargetsHow to reach us, when we are open, how the service is run and kept available, the first-response times we aim for, and what this page deliberately does not promise.2026-09-20
- Partner AgreementThe terms on which a training provider supplies courses to the catalogue and is paid a share of what they earn.2026-09-18
Privacy and data
- Privacy PolicyWhat personal data we handle, why, and the rights people have over it.2026-10-14
- Data Processing AgreementThe processor terms that apply when you put your staff records in the platform.2026-09-20
- Sub-processorsEvery third party that may handle data on our behalf, what for, and where they are.2026-10-14
- Learner Privacy NoticeA notice you can hand your own staff, explaining what the platform holds about them.2026-09-20
- Data Retention and DeletionHow long each kind of record is kept, how it is erased, and what a connected storage connector changes.2026-09-20
- Customer Data and StorageWhere your evidence lives, and why connecting your own storage keeps the files yours.2026-09-20
- Cookie NoticeThe few cookies this site sets, and what each one does.2026-09-20
Acceptable use
Security
Company
These documents are published by Shog Consulting (FZC), licence SC242038101, of Airport Road, Abu Dhabi, United Arab Emirates. Questions about any of them go to training@shogconsulting.com.