Certificates and renewals
How they are issued, checked and kept current.
Updated 27 Oct 2026
On this page
What you need to know
- Issued on a pass
- A certificate is produced automatically when somebody passes the assessment, and names the score and the version they took.
- Anyone can check one
- Every certificate carries a number that a third party can verify on a public page, without an account and without contacting you.
- Valid for a year
- The Certificates page shows expiry dates and marks the ones running out soon.
- Renewing
- Enrol the person in the same course again. The new certificate takes over from the old one.
- Proof it was them
- Certifying courses ask for a photo or a signed waiver, so the record shows who actually sat the training.
The dashboard counts what lapses within ninety days, or within the longest renewal window set in Workflow settings, which is the moment to plan renewals rather than the day they expire.
Training done elsewhere
A certificate from another provider, or from your own trainers, can count too. Upload it under External qualifications, where it is reviewed and linked to the requirement it covers; from then on it counts towards that requirement and its expiry is followed for renewal. How external qualifications work