Signing in and security
How you get in, and how to make that harder for anybody else.
Updated 12 Sept 2026
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What you need to know
Document letterhead
In Account → Branding, the owner uploads the account logo and confirms a letterhead name and address. Optional Arabic details and contact fields appear on the same letterhead across the account's companies. Each document still identifies its subject company separately. This setup does not change billing details or company-registration records, and does not require a signature or stamp.
Starter, Growth and Scale unlock company-format documents after subscription payment is confirmed, including during a paid trial. Unpaid previews remain marked. Cancelling stops new company-format generation at the displayed effective date; saved copies remain available. Previously paid renewals have fourteen days of payment-recovery grace, but a failed first payment does not qualify.
- Three ways in
- Google, a Microsoft work account, or an email and password. You can add a password later if you started with a provider.
- Two-step sign-in
- Optional, and worth turning on for password accounts. Settings has the QR code for an authenticator app. Google and Microsoft accounts are already protected by the provider.
- Sessions
- A session lasts twelve hours. Role changes and removals take effect immediately, not when the session ends.
- Your email
- It identifies you and cannot be changed here. A support ticket moves an account to a new address.
Keep the backup codes from your authenticator app somewhere safe. Without them, losing the phone means a support ticket.